LoveToKnow Mortgage:AllComments

From LoveToKnow Mortgage

Comments

John, it is not uncommon for paperwork to get misplaced or applications to get delayed when mortgage companies and servicers experience a huge influx of requests. This does not make it any less frustrating for individual consumers, however, and so I urge you to aggressively pursue a solution by demanding to speak directly with a manager instead of dealing with customer service representatives at this point.

-- Contributed by: Tamsen Butler

I have been trying to refinance or modify my 30 year fixed rate mortgage for 6 months now. First I was sent out a packet of papers , which I filled out and Phh told me they received them. Soon after that I was told they were lost. 1 month ago I was told that the paper work was lost. They were supposedly sending me out the same paperwork. I was told it would take 7-14 days. Once again it has been a month and nothing. It is totally obvious what this lender is doing. It sickens me and I will have plenty of negative comments to relay to others in the future regarding this company. I spit on you PHH Mortgage.

-- Contributed by: John

Mike, if you have a PHH mortgage and need to modify the terms of your loan, contact PHH directly at (800)210-8849 to find out what options are available.

-- Contributed by: Tamsen Butler

I get the impression that PHH does not participate in the various "Obama Plans" -- particularly modification (HAMP), where you do not seem to have signed a commitment. Does this mean that PHH customers are just out of luck when it comes to modifications -- even as they seem to be more and more common among other homeowners who have sought relief from other mortgage companies? Do you you have any suggestions?

-- Contributed by: mike

Many homeowners are are experiencing similar situations with a wide variety of lenders and mortgage servicers with the current mortgage crisis. Thank you for sharing your experience with readers, and try to remain vigilant in your efforts to receive your modification.

-- Contributed by: Tamsen Butler

I have put in for a modification back in October, my house has been put into forclosure and it now has a Sale Date of 5/14/09. After being left on hold for 45 minutes to 1 hour and still never being able to talk to the one person who can help me, I leave message after message with Gary Ascunion who is reviewing my paperwork and has had my paperwork since January and has never returned any of my calls. I talked to a lady on 4/27/09 and explained the situation and she said she would give my concern to her Senior and would have someone call me back. I have still not heard back from anyone and called again today 4/29/09, was left on hold for 45 minutes, someone finally answered and then transfered me to Gary Ascunion's extention without even listening to my concern where I had to again leave a message! I want to talk to someone who can give me some answers and continue my modification process to the next step instead of my paperwork sitting on someones desk for almost 5 months!!

-- Contributed by: King

Scott, contact PHH at 1-800-449-8767 to find out about refinance options available to you. Be sure to ask if they offer Rate Modifications, which is a great program some lenders offer to borrowers who just want to lower their interest rates without taking cash out.

-- Contributed by: Tamsen Butler

I currently have a home loan with PHH and want to refinance.

-- Contributed by: Scott Harris

Thirty year fixed interest rates vary from lender to lender. One great way to compare interest rates across the nation is to visit Bankrate.com, because the site lists the best deals for a wide variety of mortgage products. If you are specifically looking for interest rates for PHH Mortgage, call 1-800-449-8767.

-- Contributed by: Tamsen Butler

We currently have a 7/1 ARM with PHH; due in 3/2010. What are your 30 yr. fixed rates at this time. B. Bessmer

-- Contributed by: bessmer
> Return to article